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Your Gateway to Pole Vaulting Excellence


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How do I place an order?Simply browse our collection, select your preferred size and colour, and add items to your cart. When you're ready, proceed to checkout, where you'll enter your shipping and payment details
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What payment methods do you accept?We accept all major credit and debit cards (Visa, Mastercard, etc.), PayPal, and other secure payment methods
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Can I cancel or change my order after placing it?You can cancel or amend your order within 1 hour of placing it by contacting us at [email/contact number]. After this, your order may already be in process, but we'll do our best to assist
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Can I pre-order new apparel ?Yes - we aim to drop new exclusive collections occasionally. keep your eyes on social media and are website or sign up for promotions and we will let you know when a pre-order is available.
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Do I need to create an account to shop?No, you can place an order as a guest. However, creating an account allows you to track your orders, save addresses, and receive exclusive offers
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Is my personal information secure?Absolutely. We take privacy and data security seriously. Your information is encrypted and stored securely. We never share your data with third parties except for shipping and payment purposes. Read our [Privacy Policy] for more details
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What is your returns policy?We accept returns within 14 days of receiving your order, as long as the item is unworn, unwashed, and in its original packaging. Please visit our [Returns Policy] page for full details
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How do I return an item?To return an item, contact us at [email] with your order number and reason for return. We'll provide you with return instructions. Return postage is the responsibility of the customer unless the item is faulty
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Can I exchange my hoodie for a different size or colour?Yes, we offer exchanges on certain items. Please contact us to confirm availability. If we don't have your requested size or colour in stock, we'll offer a refund or store credit
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Where do you ship to?We currently ship across the UK and internationally to select countries. Shipping costs and times may vary depending on your location. You can check our shipping options at checkout
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How long does delivery take?UK standard delivery usually takes 3-5 working days. Express delivery is available for next-day delivery if ordered before [cut-off time]. International shipping times vary based on the destination
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How much does shipping cost?Shipping costs depend on the delivery option you choose and your location. Standard UK delivery starts at £[X], while international rates vary
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How can I apply a discount code?Enter your discount code at checkout in the "Promo Code" box. The discount will be applied to your order total. Only one discount code can be used per order
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What sizes are available?Our hoodies & Tee's are available in sizes XS to XXL. You can refer to our Size Guide [link] for detailed measurements to ensure the best fit.
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How do I care for my hoodie?To keep your hoodie in great condition, we recommend washing it inside-out on a cold cycle and air drying. Avoid using bleach and high-heat drying, which can damage the fabric
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Are your hoodies unisex?Yes, most of our hoodies are designed to be unisex, but please check individual product descriptions for fit information
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How can I contact customer service?You can reach our customer care team via email at [email] or call us at [contact number]. We're available [Mon-Fri, 9am-5pm]
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Do you offer gift cards?Yes, we offer digital gift cards available in various denominations. These are perfect for giving the gift of choice. You can purchase them [here] [link]
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