Returns & Exchange Policy 

1. Your Right to Cancel (UK Consumer Contracts Regulations 2013)

You have the right to cancel your order within 14 days of receiving your goods. To exercise this right, please notify us in writing (via email or contact form) within this period. You do not need to provide a reason for the cancellation.

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2. Returning Goods

Once you’ve notified us of your intention to cancel, you have 14 days to return the goods to us. Items must be in their original condition: unworn, unwashed, with all tags attached, and in the original packaging where possible.

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

• We recommend using a tracked shipping service to ensure safe return.

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3. Refunds

We will process your refund within 14 days of receiving the returned goods. The refund will include the original standard delivery charge (if applicable). If an enhanced delivery option was chosen, we will only refund up to the cost of standard delivery.

Refunds will be made via the original payment method. You may not receive the full refund if:

• The item shows signs of use or damage.

• The return is incomplete.

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4. Faulty or Incorrect Items

If your item is faulty, damaged, or not as described, you have 30 days from receipt of the goods to request a refund, replacement, or repair. We will cover the return postage for faulty or incorrect items.

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5. Exemptions

Certain items cannot be returned or refunded for hygiene reasons, including:

• Underwear, swimwear, and earrings (unless faulty).

• Items that have been personalised or custom-made.

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6. How to Return Items

To initiate a return, please contact our customer service at [email/contact form] with your order number and reason for return. We will provide detailed instructions on how to return your items.

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7. Exchanges

We offer exchanges on certain items. If you wish to exchange your item for a different size, colour, or style, please contact us to confirm availability.

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8. Governing Law

This returns policy complies with UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For any queries or assistance, please contact us at [email/contact number].