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​Return & Refunds

You have 14 days to start your return from the date your order was delivered. We do not offer free returns, please be sure to obtain proof of postage or receipt when returning items. We cannot be held responsible for items that fail to reach us. Items being returned must be in a fully resalable condition, which means being unused, with all tags attached, and in the original packaging. X Apparel reserves the right to refuse an exchange or refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items

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​Faulty items

X Apparel strives to produce high-quality garments that meet our customers' expectations. However, in the rare event that you receive a faulty product, we have the following terms and conditions:

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• If you receive a product that is damaged or faulty, please contact our customer service team within 30 days of receiving the item to report the issue.

• We will require photographic evidence of the fault before we can process your request.

• If a fault develops after 30 days and within 6 months, you must email us to prove that the fault is a manufacturer's fault.

• We do not accept returns for items that have been altered or customised in any way, or items that have been damaged due to improper care or use.

• If we determine that the product is faulty or damaged due to a manufacturing defect, we will cover the cost of shipping for the return and offer either an exchange or a full refund.

• We will provide a full refund or exchange if the item is confirmed as faulty or damaged upon receipt and inspection by our team.

• If the fault is not confirmed, we may refuse the refund or exchange and may ask for additional information or evidence to support your claim

Exchanges

We offer exchanges on certain items. If you wish to exchange your item for a different size, colour, or style, please contact us at info@xvault.uk

to confirm availability. We do not offer free exchanges, please be sure to obtain proof of postage or receipt when returning items. We cannot be held responsible for items that fail to reach us. 

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Exemptions

Certain items cannot be returned or refunded including:​

• Items that have been personalised or custom-made.

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How to Return Items

To initiate a return, please contact our customer service using the returns form below. We will provide detailed instructions on how to return your items.

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• Once the form has been processed you will be sent the following

• Print out the form, cut where shown, and put the returns slip inside your parcel.

• Attach the address label to the front of your parcel.

• Please take the return to a trusted carrier; we recommend a tracking service for peace of mind​

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​​​Governing Law

This returns policy complies with UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

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For any queries or assistance, please contact us at info@xvault.uk.

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