Your Gateway to Pole Vaulting Excellence
Policies
Welcome to X Vault Policies and Terms & Conditions page. By using our site and shopping with us, you agree to the terms and policies outlined here to ensure a secure and seamless shopping experience. Here, you'll find essential information on payment, shipping, returns, privacy, and your rights as a customer. Please review these terms carefully, as they govern your use of our site and the purchase of our apparel and products.
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Thank you for choosing X Vault
Terms & Conditions
​1. Orders and Payment
All prices are in GBP. We accept payments via credit/debit cards, PayPal, and other listed methods. Orders will be processed once payment is confirmed. We reserve the right to cancel orders due to errors or stock issues.
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2. Delivery
Delivery times and costs vary based on your location and selected shipping option. We aim to dispatch orders within [X] working days. Once dispatched, we are not responsible for delays due to third-party carriers.
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3. Returns and Refunds
See returns & exchange policy
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4. Customer Care
Our customer care team is available [Mon-Fri, 9am-5pm] to assist with any queries or issues. Please contact us at [email/contact number].
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5. Privacy Policy
We respect your privacy and are committed to protecting your personal data. We collect only necessary information to process your order and improve your shopping experience. We do not share your details with third parties except for shipping and payment processing purposes.
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6. Safety and Security
Our website uses secure encryption to protect your payment information. We are not responsible for any breaches caused by third-party platforms. Always keep your account details safe and do not share them.
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7. Governing Law
These terms are governed by UK law. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
By using our site, you confirm that you have read, understood, and agree to these Terms and Conditions.
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For more information, please contact [email].
Cookies Policy
1. Introduction
X Vault uses cookies to improve your experience on our website, and to comply with the UK GDPR requirements. This policy explains how we use cookies to support our instructional exercise videos, online shop, and subscription services.
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2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember information about your visit, which makes our website work more efficiently and improve your experience.
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3. Types of Cookies We Use
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a. Essential Cookies
Required for the basic operation of the site, including secure logins, cart functionality in the shop, and payment processing.
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b. Performance Cookies
These cookies help us understand how visitors use our website, so we can enhance our content and services.
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c. Functional Cookies
Enable features like personalized video recommendations and saving your preferences.
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d. Marketing Cookies
Used to deliver relevant ads and offers based on your activity on our website.
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4. Third-Party Cookies
Additional cookies for analytics, payment processing, and marketing. We do not control these cookies; please refer to Wix’s Cookie Policy for further details.
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5. Managing Your Cookies
You can change your cookie preferences in your browser settings. However, disabling certain cookies may affect the functionality of our website.
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6. Data Collection for Subscriptions & Payments
For subscriptions and purchases, we collect email addresses and payment information in compliance with UK GDPR standards. This data is used solely for account management, order processing, and customer support.
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7. Contact Us
For questions about our use of cookies or data practices, please contact us at:
Email: [Your Contact Email]
Address: [Company Address]
By continuing to use our website, you consent to our use of cookies in line with this policy.